Privacy policy

This Privacy Policy applies to the following platforms and services provided by Wasalt Real Estate Services (referred to as “Wasalt,” “the Company,” “we,” or “us”):

1. Wasalt App and Wasalt Web (https://wasalt.sa/) — Offering real estate listing services.
2. Wasalt Business App — Offering real estate property management services.

We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines the types of data we collect, how we use it, and your rights regarding your personal information. Please read this policy carefully before accessing or using our services.

Acceptance of Privacy Policy

By accessing or using our platforms and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms, you must refrain from using our services. We may update this Privacy Policy periodically, and changes will take effect upon their publication on our platforms. We encourage you to review this policy regularly.

This Privacy Policy should be read in conjunction with our Terms of Use and any other relevant agreements or policies.

Data we collect - Wasalt(App & Web) and Wasalt Business App

We collect the following types of information to provide and improve our services:

Personal Information

• Name, email address, phone number, and other details provided during registration.
• Information, photos, documents or postings you share on our platforms.

Business Information (specific to Wasalt Business)

• Company name, address, and other details related to business account setup.

Device Information

• Device model, operating system version, unique device identifiers, device-id and mobile network information
• Device incident data, such as crash reports, system activity, browser type, and language.

Activity Data

• Information about your interests based on your activities on our platforms to serve you better.
• IP address, cookies, and similar technologies that identify your browser or account.

Location Data

• Location information collected via wireless access points, mobile network towers, or IP addresses when using our services.
• Used to offer location-based services and optimize the web & app experience.

Third-Party Data

• Information we receive from affiliated companies, partners, or external sources.

Data Collection Methods

We collect data in the following ways:

• Directly from Users: Data is collected during account creation, profile updates, or platform (web & app) usage.
• Automatically: Through cookies, tracking technologies, and analytics tools while using the apps.

How We Use Your Information

Your personal information may be used for the following purposes:

• Service Delivery: To provide services you request, including real estate listing and property management services.
• Improvement: To enhance our platforms, services, and user experience.
• Communication: To contact you regarding new opportunities, or participation in our services.
• Market Research: To conduct surveys and gather insights about user preferences.
• Compliance: To fulfill legal obligations and enforce our Terms of Use.

Sharing and Disclosure of Information

We may share your information with the following parties:

Service Providers

• Real estate brokers, agents, and developers to facilitate communication.
• Business partners, suppliers, and subcontractors for service delivery.
• To end-users searching for renting or buying property (Specific to Wasalt Business)
• After any of the said parties have received your personal information, their use of it will be subject to their terms of use and privacy policy.

Third-Party Partners

• External providers offering services such as cloud hosting, analytics, and marketing support.
• These third party service providers are not permitted to transfer or use the personal information we provide to them for any purpose other than the services they provide to us.

Legal Obligations

• To comply with legal requirements, protect our rights, or enforce agreements.
• To government authorities or other institutions with proper authorization.

We do not sell your personal data to third parties. All data sharing is conducted under strict confidentiality agreements.

Data Security

Protecting your personal information and preventing unauthorized access is a top priority for us. We take all reasonably necessary steps to ensure it:

• Including appropriate encryption to protect it from unauthorized use, modification, disclosure or destruction.
• Regular updates and monitoring of app & web security measures
• Restricted access to personal and business data to authorized personnel only.

Despite these precautions, we cannot guarantee that your personal data will not be accessed by unauthorized persons, we are not responsible for any unauthorized access by third parties nor do we guarantee the complete protection and security of the personal information you provide to us.

Your Rights (Data Retention and Deletion Policy)

Access and Correction

• You have the right to access and correct your personal information. Verification of identity may be required.

Deletion

• You may request the deletion of your data if it is no longer necessary for the purposes for which it was collected, subject to legal or contractual obligations.

You can contact [email protected] to make any of the above mentioned changes.

Assignment

The information we obtain under this Privacy Policy, including personal information, may be assigned in any merger, acquisition, sale of company assets or transfer of services to another company, and in the event of the insolvency, bankruptcy or receivership of the company to another company as a result of the above procedures. You acknowledge and accept that information collected in accordance with this Privacy Policy may form part of the assigned assets. You also acknowledge and confirm that any acquirer or successor of the Company may continue to use the information collected pursuant to this Privacy Policy as set forth herein.

User Controls

Users of both, Wasalt(App & Web) and Wasalt Business App can control their data by:

• Updating personal or business information through app & web settings.
• Adjusting permissions, such as disabling location access, in device settings.
• Opting out of marketing communications via unsubscribe links.

Responsibility and Consent

By using our platforms and services, you confirm that the information you provide is accurate and that you have the authority to share it. You agree to indemnify Wasalt and its affiliates against any claims arising from your use of the services or breach of this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted at https://wasalt.com/ar/s/privacy-policy, with the "Last Updated" date clearly indicated.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]